Understanding our policies ensures a smooth cleaning experience
Our policies ensure transparent and hassle-free scheduling for your cleaning needs.
We prioritize safety by reserving the right to refuse service in unsafe situations.
Our terms help maintain high standards and customer satisfaction.
We accommodate your schedule with minimal notice requirements.
Live in Comfort Cleaning's terms of service are designed to ensure a seamless experience for our clients in Collingwood and surrounding areas. From booking procedures to safety policies, these guidelines help us deliver consistent quality while prioritizing safety and customer satisfaction. Understanding these terms helps set clear expectations and ensures a smooth partnership for your residential or office cleaning needs.
A 50% deposit is required upfront to reserve your date and time. This fee is non-refundable but will be deducted from the total upon completion.
Yes, we ask for at least 48 hours' notice to reschedule or cancel without charges. Less notice may result in full charges.
If we cannot access your home after 20 minutes of arrival, the service will be skipped and charged in full.
We cannot clean areas with bodily fluids, mold, or where smoking has occurred. Heavy items over 35 pounds cannot be moved by our staff.
Contact us within 24 hours. We offer a satisfaction guarantee and will rectify any issues at no extra cost.
Yes, we provide services in Collingwood, Wasaga Beach, Thornbury, The Blue Mountains, and Clearview.
